Frequently Asked Questions

1. Q: CAN I PURCHASE PRODUCTS IN ANY OTHER WAY BESIDES THE WEBSITE?

A: Unfortunately not. We are no longer processing manual orders via order forms.

2. Q: HOW DO I GO ABOUT ORDERING PRODUCTS ON THE WEBSITE?

A:

Click on “Shop” to see the available categories of products or specific shops and click on a category or shop. Add to Cart the products you want to purchase. Once you have selected all the products you can proceed to your cart in the top right-hand corner of the screen, where you will be able to pay for your products. Once your payment is updated you will receive an email with links to download your products.

3. Q: HOW DO I MAKE PAYMENT FOR THE ASSESSMENTS THAT I WOULD LIKE TO PURCHASE?

A: Payment can be made using the PayFast portal with your debit card, credit card or instant EFT. Bank, ATM and normal EFT payments are not accepted.

4. Q: IF I MAKE PAYMENT DIRECTLY ON THE WEBSITE USING THE CARD PAYMENT OPTION AVAILABLE, WILL MY INFORMATION BE SAFE?

A: Learner911 makes use of Payfast for their card payments. PayFast is committed to keeping all sensitive information secure. They have a multitude of automated and manual checks in place to protect both buyers and sellers from fraudulent transactions. Online retail has a fraud rate between 1 and 2% of all transactions. Through effective controls, PayFast’s is currently below 0,2% and still going down.

3D Secure is an extra layer of security in using your credit card for online transactions. Sellers are asked to enter their 3D Secure password or one time PIN –which they register with their bank– to authenticate that they are the actual cardholder.

You would need to activate 3D Secure on your card via your bank (if you haven’t already done so).
For more information on activating your card for 3D Secure, please go to https://www.payfast.co.za/security-fraud/ scroll to the bottom of the screen and click on your bank’s logo to activate your card for 3D Secure. If you have any queries with regards to activating 3D Secure on your card, kindly contact your relevant bank.

5. Q: REFUNDS – WHAT IS THE PROCESS IF I OVERPAY ON ANY ORDER

A:

  1. Any overpayment of R30.00 or less on any order will be retained by Teacher911 i.e if you overpay by between R1.00 to R30.00 there will be no refund done.
  2. Any overpayment of R30.00 or more will be refunded less a R30.00 charge for banking fees. i.e. if you overpay on an order by R31.00 only R1.00 will be refunded to you.
6. Q: HOW DO I MAKE CONTACT IF I NEED HELP?

Please email us:  info@learner911.co.za or go to the CONTACT US page to send us a message.

Please ensure that you insert your CORRECT email address in the message to enable us to contact you.

7. Q: HOW DO I DOWNLOAD THE PRODUCTS I PURCHASED?

You will receive an email with links to each product that you purchased. Click on the product name to download and save to your computer.

OR

Log in to your Learner911 account and click in ‘My Account’ in the top blue bar of the page. Then click on ‘Downloads’ on the left-hand side of the page and a list of available downloads will appear.

8. Q: HOW MUCH DO I GET PAID IF I SELL MY OWN RESOURCES?

You will receive the price of your product, minus 25% e.g.

R15 – 25% (R3.75) = R11.25

9. Q: HOW DO I REGISTER AS A SELLER (VENDOR)?

Please download the Registration Manual HERE

10. Q: WHAT ARE THE TERMS AND CONDITIONS?
TERMS AND CONDITIONS / TERMS OF USE:  LEARNER911

https://learner911.co.za/

 

By making use of the Learner911 website and marketplace, you agree to the following terms and conditions. The terms and conditions may be updated at any time without notification.

 

LEARNER911 VENDORS

*             All created downloadable materials/resources will be uploaded by the vendor who created the materials/resources.
*             It is the vendor’s responsibility to ensure that their shop and products has featured images that adhere to size restrictions.
*             Registered vendors can remove their products at any time from the website by deleting it from the functionality in the Vendor Dashboard (https://learner911.co.za/my-account/).
*             Commission of 25% is payable to Learner911 for every product sold.
*             Pay-outs occur monthly (latest by the 7th of the following month) if the total commission earned during the month exceeds R75.
*             Commissions earned can be tracked on the vendor dashboard (https://learner911.co.za/seller/dashboard/).
*             Vendors set their own prices, but the price of a single product may not be below R10. Learner911 administration reserves the right to enforce the minimum amount at any time.
*             All communication between vendors and clients will be controlled by Learner911 administration. Your shop and products may not contain any links (social networks or otherwise), email addresses or phone numbers to contact you personally for any reason.

 

Copyright

*             Copyright on all products stays the ownership of the vendor.
*             All products loaded onto the Learner911 website must be the vendor’s own work.
*             Articles, photographs etc. used may not breach any copyright. It is the vendor’s responsibility that all images and information contained in their products does not breach any copyright and that all work is their own.
*             Articles, pictures etc. that may be used for educational resources selling must be properly referenced (preferably the Harvard Method: http://www.neilstoolbox.com/bibliography-creator/ ).
*             In the event that a copyright breach is reported, it will be removed immediately and be investigated with the concerned vendor.
*             Vendors hereby acknowledge that they are personally responsible for copyright breaches. Learner911 does not take any responsibility for said (implied or otherwise) copyright breaches.

 

General

*             Learner911 reserves the right to remove vendor products – including, but not limited to, due to copyright infringements, inappropriate material/language, non-educational products etc.
*             Learner911 retains the right to close and remove any vendor’s store if any breach of the Terms and Conditions are discovered.
*             Learner911 reserves the right to prohibit vendors on the Learner911 website.

 

Use of Learner911 resources

*             Resources purchased from Learner911 may not be reproduced except for educational purposes. Under no circumstances may the resources be resold.
*             Learner911 does not take responsibility for any damage caused by products downloaded from the Learner911 website such as malware, embedded viruses etc.
*             It is the responsibility of the user to ensure that they have the appropriate software to open and make use of the products sold on Learner911. This includes but is not limited to Microsoft Office and Adobe (PDF).

 

Community Guidelines

*             Hate speech and advertisements are not allowed in any form of communication on (e.g. blogs) or off (e.g. emails) the Learner911 website.
*             Advertisers on the Learner911 website are not necessarily endorsed by Learner911.
*             All products on Learner911 must be appropriate for South African educational purposes.

 

Payment & Refunds

Teacher911 makes use of Payfast for their card payments. PayFast is committed to keeping all sensitive information secure. They have a multitude of automated and manual checks in place to protect both buyers and sellers from fraudulent transactions. Online retail has a fraud rate between 1 and 2% of all transactions. Through effective controls, PayFast’s is currently below 0,2% and still going down.

3D Secure is an extra layer of security in using your credit card for online transactions. Sellers are asked to enter their 3D Secure password or one-time PIN –which they register with their bank– to authenticate that they are the actual cardholder.

You would need to activate 3D Secure on your card via your bank (if you haven’t already done so).
For more information on activating your card for 3D Secure, please go to https://www.payfast.co.za/security-fraud/ scroll to the bottom of the screen and click on your bank’s logo to activate your card for 3D Secure. If you have any queries with regards to activating 3D Secure on your card, kindly contact your relevant bank.

 

*             Learner911 does not have access to any banking details of clients.
*             Buyers will be redirected to Payfast when making payment. Once completed the buyer will be redirected to Learner911 where downloads will be enabled.
*             When more than one of the same product is added to the cart it means that the customer buys multiple licenses to use the products – no refunds will be processed for duplicate orders.
*             Due to the digital nature of the products on Learner911, no refunds are allowed. It stays the customer’s responsibility to ensure that the correct resources are purchased.
*             No products/resources will be emailed directly to purchasers and bought items must be downloaded from the Learner911 website (https://learner911.co.za/my-account/downloads/) or from the links supplied in an email you will receive once payment has been made.

11. Q: HOW DO I BECOME A SELLER IF I AM ALREADY A CLIENT?

Please send us an email to info@learner911.co.za requesting to become a marketplace seller. You will receive an email and further instructions once it is completed.

12. Q: WHAT TYPE OF PRODUCTS MAY I SELL?

All products on the website must be:

– Educational in nature;

– Downloadable (virtual) and

– appropriate for the South African context and education system.

WHAT DO WE DO?

Learner911 gives access to teachers and learners to thousands of resource materials for Grade R – 12 compiled by various individuals with their own shops on Learner911. From previous Teacher911 assessments to other formal and informal assessments, posters, worksheets, Powerpoint presentations etc. etc.

BUY / Koop

All your Educational needs can be purchased here.

Click HERE / Klik HIER

SELL / VERKOOP

Register as a Vendor to resell your Educational products here.

Click HERE / Klik HIER

 

Contact Us

Associations

Want to see YOUR business / shop here?

Email info@learner911.co.za

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